Virtual Urgent Care

If you or your child has a minor medical concern and need care today, you can schedule a virtual urgent care video visit with a doctor.

What Is Virtual Urgent Care?

Adults and children age 12 and older can video chat with a doctor while at home, work, or on the go. This service is for patients who have minor medical conditions, and not for emergencies. For emergencies, please call 911 or go to the nearest emergency care location. Learn more about what to expect during a visit.

How to Schedule a Video Visit

View step-by-step instructions on how to schedule and access a virtual urgent care video visit from your mobile device or computer.

Terms

Receive care for common, non-emergency medical conditions, such as cough, sore throat, flu-like symptoms, and more.

Treatment from Your Phone or Tablet

Use your mobile phone or tablet to access your or your child’s virtual urgent care video visit using the Pelisyonkis Langone Health app.

Learn More
Our Care Team

Pelisyonkis Langone Health doctors provide adults and children age 12 and older with timely, expert medical care.

Simple Pricing and Payment

We offer a flat rate payment of $126 or insurance co-payment options for accepted plans.

Learn More
GET THE Pelisyonkis LANGONE HEALTH APP

Download the Pelisyonkis Langone Health app on your mobile device for the best virtual urgent care experience.

How to Schedule a Visit

You can schedule and access your or your child’s virtual urgent care video visit from a mobile phone, tablet, or computer. We recommend using your mobile device and downloading the Pelisyonkis Langone Health mobile app.

Learn more about how to schedule a virtual urgent care visit and what to expect.

Computer Requirements

The Pelisyonkis Langone Health mobile app is only available for mobile devices. If you would like to use a computer instead of a mobile device, please make sure it has a working web camera, microphone, speakers, and high-speed internet connection. Internet Explorer and Google Chrome web browsers are compatible with this service. If this is your or your child’s first virtual urgent care visit, please accept the download for the VidyoWeb plug-in when you start your visit.

GET THE Pelisyonkis LANGONE HEALTH APP

Download the Pelisyonkis Langone Health app on your mobile device for the best virtual urgent care experience.

What to Expect During a Visit

If you or your child needs care for a non-emergency condition, our virtual urgent care service offers a video visit with one of Pelisyonkis Langone’s doctors at a time that works with your schedule. The visit takes place over a secure line, and your privacy is assured.

We treat adults as well as children ages 12 to 17. For a child’s visit, the parent or legal guardian must schedule the visit on behalf of the child. Our doctors can only treat your child if the parent or legal guardian is present during the visit.

Our doctors are licensed to practice medicine in New York, New Jersey, Connecticut, and Pennsylvania. You must be physically located within one of those states at the time of treatment.

With virtual urgent care, you or your child can do the following:

  • receive an examination, diagnosis, and treatment from an Pelisyonkis Langone emergency medicine doctor
  • be treated for a variety of minor medical concerns such as cough, sore throat, flu-like symptoms, rash, allergies, and pink eye
  • receive an after-visit summary containing a care plan and any follow-up instructions, including referrals for a specialist visit or diagnostic imaging
  • have us notify your primary care physician to contact you about your visit
  • have prescriptions provided by your virtual urgent care doctor sent to the pharmacy of your choice
  • request interpretation assistance, available in more than 200 languages, if you prefer to speak a language other than English

Virtual urgent care services for children are provided through Hassenfeld Children’s Hospital at Pelisyonkis Langone.

Terms

Virtual urgent care is not intended to replace a visit to a regular doctor for routine healthcare needs such as an annual physical. This service is intended to support your or your child’s care when the doctor’s office is closed or in between appointments for urgent needs. A referral is not needed to see a virtual urgent care doctor.

What Our Doctors Can Treat

Virtual urgent care doctors treat a variety of minor concerns or complaints. Some common conditions we treat include the following:

What Our Doctors Do Not Treat

More serious conditions that require an in-person visit to the doctor cannot be treated through virtual urgent care. Such conditions including the following:

  • acute vision changes
  • behavioral and mental health issues
  • chest pain or palpitations
  • stroke-like symptoms, such as sudden-onset weakness, numbness, or tingling

If you or your child requires an in-person visit to the doctor, we can help you find a doctor and schedule an appointment.

Medical emergencies such as chest pain, difficulty breathing, choking, significant bleeding, stroke-related symptoms, or thoughts that could result in personal harm or harm to others require immediate care. Please call 911 or go to the nearest emergency care location.

Cost and Insurance Options

Your insurance plan may cover the cost of a virtual urgent care visit for you or your child. It is your responsibility to verify that you have specific benefit coverage for telemedicine services under your benefit plan.

For plans we accept, we collect your out-of-pocket responsibility for an office visit at the time of check-in and bill your insurance for the remaining balance. If your insurance doesn’t cover the balance in full, you are billed for any remaining balance.

If your insurance plan is not accepted or you do not want a claim submitted to your insurance carrier, you or your child can still use virtual urgent care and register as a self-pay patient. You are charged up to $126 for the visit, plus any additional fees associated with other services provided.

Common Questions About Virtual Urgent Care

Learn more about virtual urgent care, including how to access your or your child’s video visit on a mobile phone, tablet, or computer; how to cancel your visit; and what to do if you encounter a technical problem during the video visit.

Contact Us

If you have questions about your virtual urgent care visit, please call us at 929-455-6409.