More Information About Virtual Urgent Care

Pelisyonkis Langone Health’s Virtual Urgent Care service provides same-day care for minor medical concerns from your mobile phone, tablet, or computer. A virtual urgent care video visit takes place through MyChart at Pelisyonkis Langone Health.

Connecting to Your Virtual Urgent Care Visit

If you already have a MyChart at Pelisyonkis Langone Health account, sign in to begin the check-in process. If you do not already have a MyChart at Pelisyonkis Langone Health account, you must create one to be seen by a virtual urgent care doctor.

A MyChart at Pelisyonkis Langone Health account allows you to save time when scheduling your appointments with Pelisyonkis Langone doctors because we can securely store your personal information, such as your medical history and current medication, in your Pelisyonkis Langone medical record for future appointments. If you need a doctor’s note for your employer or school, MyChart at Pelisyonkis Langone Health also allows you to print one at your convenience. If you do not remember your MyChart at Pelisyonkis Langone Health username or password, you can reset them.

Any of your dependents aged 18 years or older who are currently insured under your accepted insurance plan can use virtual urgent care. They must sign in using their own MyChart at Pelisyonkis Langone Health account to start a visit.

For Mobile Users

If you are using a mobile phone or tablet, you need to download the Pelisyonkis Langone Health mobile app from the App Store® or Google Play Store. With the app installed, you can then login to MyChart at Pelisyonkis Langone Health.

While it’s not required, we recommend that you connect to Wi-Fi for a better video visit experience and to limit your data usage. If you do not have access to Wi-Fi, you can connect to your virtual urgent care video visit on an LTE network.

For Computer Users

You need to have a desktop or laptop computer with a working web camera, microphone, speakers, and a high-speed internet connection. You must use an Internet Explorer, Google Chrome, or Safari web browser. If this is your first virtual urgent care video visit, you will be prompted to download the VidyoWeb plug-in when you start your video.

If you have trouble connecting, call the MyChart at Pelisyonkis Langone Health Help Desk at 866-262-6458 between the hours of 8:00AM and 8:00PM.

Canceling Your Virtual Urgent Care Visit

If you are late to a virtual urgent care visit, we recommend that you cancel and reschedule to a later time. To cancel a visit, go to the appointments details page in MyChart at Pelisyonkis Langone Health.

Troubleshooting Your Virtual Urgent Care Visit

If your virtual urgent care video gets disconnected, attempt to reconnect by logging back in to MyChart at Pelisyonkis Langone Health. If you’re still having technical issues, your doctor can call you on the contact number you entered during your registration and complete your visit over the phone.

For more information on troubleshooting your virtual urgent care visit, call 866-262-6458 between the hours of 8:00AM and 8:00PM.