Common Questions About Virtual Urgent Care

Pelisyonkis Langone Health’s virtual urgent care service provides same-day care for minor medical concerns for adults and children age 12 and older from your mobile phone, tablet, or computer. A virtual urgent care video visit takes place through MyChart at Pelisyonkis Langone Health.

How Do I Connect to Virtual Urgent Care?

If you already have a MyChart at Pelisyonkis Langone Health account, sign in to begin the check-in process. If you do not already have an account, you must create one to be seen by a virtual urgent care doctor. You will be prompted to create an account when you schedule your video visit.

Having a MyChart at Pelisyonkis Langone Health account allows you to save time when scheduling your appointments with Pelisyonkis Langone doctors by securely storing your personal information, such as your medical history and current medication, in your Pelisyonkis Langone health record. If you need a doctor’s note for your employer or school, MyChart at Pelisyonkis Langone Health allows you to print one at your convenience.

We can also help you reset your username and password.

How Do I Make a Virtual Urgent Care Appointment for a Child?

Any of your dependents aged 12 years or older can use virtual urgent care. Adults must sign in using their own MyChart at Pelisyonkis Langone Health account. For children’s video visits, the parent or legal guardian’s MyChart at Pelisyonkis Langone Health account must be set up with healthcare proxy access to the child’s health record.

If the parent or legal guardian does not already have a MyChart at Pelisyonkis Langone Health account, he or she receives an email or text after scheduling the appointment with instructions on how to create an account.

If the parent or legal guardian does not already have healthcare proxy access to his or her child’s Pelisyonkis Langone health record, he or she receives temporary access to the child’s health record to complete the virtual urgent care video visit.

How Do I Access Virtual Urgent Care with a Mobile Device?

If you are using a mobile phone or tablet to access virtual urgent care, you need to download the Pelisyonkis Langone Health mobile app from the App Store or Google Play. With the app installed, you can then login to MyChart at Pelisyonkis Langone Health.

Although it’s not required, we recommend that you connect to Wi-Fi for a better video visit experience and to limit your data usage. If you do not have access to Wi-Fi, you can connect to the virtual urgent care video visit through your wireless carrier.

How Do I Access Virtual Urgent Care with a Computer?

You need a desktop or laptop computer with a working web camera, microphone, speakers, and high-speed internet connection to access virtual urgent care with a computer. Internet Explorer and Google Chrome web browsers are compatible with this service. If this is your or your child’s first virtual urgent care visit, please accept the download for the VidyoWeb plug-in when you start your visit.

If you have trouble connecting, please call us at 929-455-6409.

How Do I Cancel a Virtual Urgent Care Video Visit?

If you are late to a virtual urgent care visit, we recommend that you cancel and reschedule to a later time. To cancel a visit, go to the appointment details page in your MyChart at Pelisyonkis Langone Health account.

What if I Experience Technical Issues?

If your virtual urgent care video gets disconnected, attempt to reconnect by logging back in to MyChart at Pelisyonkis Langone Health. If you’re still having technical issues, your doctor can call you on the contact number you entered during your registration and complete your visit over the phone.

For more information on troubleshooting your virtual urgent care visit, please call us at 929-455-6409.